The IBM’s DB2 qualification is an international, retailer-neutral
qualification for pc support technicians. It is also known as IBM Certified
Database Manager, DB2 9 DBA for Linux system, UNIX & MS Windows
qualifications. The IBM DB2 qualification shows your proficiency as a pctechnician by calculating your abilities in places and various systems such as Linux
system, UNIX and MS Windows. It shows that the IBM DB2 qualification holder is
capable of performing the advanced to advanced projects related to database
style & execution, operation & recovery, security & auditing,
performance & installation and migration or upgrades.
The IBM DB2 qualification authenticates your capabilities
in places such as coding model & style, human projects, connection,
component execution, element set up & settings, application testing &
Following is a list of IBM DB2
certification tests and their core topics.
Test 000-443: IBM DB2 Content Manager V8.3
Section 1: High Level Design & Requirements Gathering (25%)
This Assistance Provider On-Boarding knowledge is
mainly for associates who will be significant with IBM Tivoli in the supply of
support to their end customers. This knowledge will protect the characteristics
of support shipping in performance and shipping as well as support procedures,
sources available and resources that will guide you support IBM application.
IBM says about this, “We value you as a Tivoli Assistance Company and it is important
to the IBM Customer Assistance company for you to comprehend IBM support
involvement methods as it provides a level of reliability in the way IBM can
handle our Customers. We will also figure out regularly our Partners to figure
out procedure conformity and self-sufficiency.”
Required Skill Level forIBM Certified Support Associate
with basic performance and ideas may need to depend on support from
certification or other resources.
knowledge of performance and ideas can use product or describe principles with
little or no support.
encounter with performance or principles can show others how to use performance
or describe principles.
and complete encounter with performance or principles can create or personalize
code, structure, or procedures.
IBM requires the candidates to pass
only 1 exam in order to be an IBM Certified Support Associate professional.
This exam is IBM test 000-023: IBM Tivoli Support Provider Tools and Processes.
Exam details are as follows:
Test 000-023: IBM Tivoli Support Provider Tools
This test contains 28 questions and time allowed is 60
minutes or 1 hour. Required passing score of this Test 000-023 is 78%. Test
000-023 is divided in 7 sections according to the core topics of the exam.
Section 1: Tivoli Worldwide Customer Support Overview
Provider's Level 1 & Level 2 roles & responsibilities.
available to our customers to obtain IBM customer support.
Section 2: Support Provider's Roles and
·Support Provider Level 1 assistance techniques
and problem perseverance actions.
·Support Provider Level 2 assistance techniques
and problem perseverance actions.
Section 3: Terminology
various IBM Tivoli Support terms and definitions.
Section 4: Support Tools
RSS feeds, IBM Support Assistant, IBM Education
Assistant, Assist on Site, Support Technical Exchanges
Works and communities such as Wikis and Webcasts
Maintenance Delivery Vehicles (MDVs) utilized by
Section 5: IBM Software Support Lifecycle
Standard Support Lifecycle policies.
EOS (End of
Section 6: Accessing IBM Tivoli Level 2
for Level 1 and 2 Support Providers to access IBM Tivoli Support.
Section 7: PMR Escalation
of a PMR using the Duty Manager and CSPO process.
Certified Support Associate in the area of
IBM Tivoli Support Provider Tools and Processesis accountable
for dealing with a wide range of queries or needs for assistance from their
clients. The assistance company is
accountable for the possession and quality of these queries and may perform
with IBM Tivoli Support where appropriate to take care of them.